Make sure that Multi-device is enabled, and then uninstall and re-install Authy on your original device.On your new Authy install, remove all devices except for the one labeled as “This Device”.For each “Not backed up” 2FA account, login to the account’s corresponding website, and temporarily disable two factor authentication.The only missing tokens should be the 2FA Accounts labeled “Not backed up” on your old Authy install. Once installed, verify that all of your 2FA Account tokens are properly loaded and decrypted on the new device.Download and install the Authy app on another computer or wireless device, and login with your same phone number.To resolve this issue, please follow the following steps in order. When an Authy app becomes out of sync with the device, users may see the error No Internet Connection. If your SMS or Google Auth codes are not working, check that the clock on your device is set to the correct timezone. When attempting to make changes to a de-registered Authy app, users may see the error Device not found.When an Authy app becomes de-registered, users may see a new 2FA account token listed with the status Not backed up.This guide explains possible scenarios when this issue may occur, and how to resolve it. If backups are not enabled, you will lose your 2FA tokens.When using the Authy app on multiple devices or computers, it’s possible for an installation of the Authy app to become de-registered from your account, and out of sync. The desktop app prompts you to create a master password, but doesn't require it (an oversight. Notice: This process takes 24 hours it cannot be rushed due to security protocols. By installing the Authy desktop app and Chrome extension, you can bypass the smartphone altogether. Start the Account Recovery Process by going to our Account Recovery page. If you reinstall Authy, but don't have access to another Authy app installation, you will need to recover your account. Reinstalling Authy with NO other Authy Apps installed If Multi-device is not enabled on your other Authy installation, enable it with the instructions here: Enable or Disable Authy Multi-Device. You'll only need to confirm access to your account on the already configured Authy device. If the Multi-Device option is enabled, you can just download and install the Authy app, and then enter your old phone number to regain access. If you need to reinstall Authy, AND have another Authy installation already configured for this number, you may be able to regain access without requesting an account recovery. Reinstalling Authy with Access to Another Configured Authy App For directions, see Installing Authy Apps. IMPORTANT RECOVERY NOTES: To avoid delays if you need to restore Authy access again in the future, we recommend installing the Authy App to a secondary device (computer or tablet) as soon as you regain account access. You need to reinstall Authy, but NO other Authy apps are installed.You need to reinstall Authy, and another Authy app IS installed and linked to your number.These options will vary depending upon your situation, so please take a look which is the scenario you are experiencing and click to see the solution: Therefore, we have a number of options for you to help restore access as quickly and securely as possible. ![]() The way our device recognition works, we can't tell a new device from a master reset. Should still work but you need to export import manually. ![]() You lost or forgot your App Protection PIN or Master Password But unlike Authy it doesnt seamlessly sync account between deviceshave to backup and restore manually. ![]() Your phone or tablet was cleared or master reset.Your computer needed to be reformatted, or the OS had to be reinstalled If youre using the desktop Twilio Authy app, a mobile number is only needed to securely complete the desktop app installation.Users may need to reinstall the Authy application for any number of reasons: Aviso: Este artigo também está disponível em português.
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